Schedule & Reliability: CSE ensures high-availability for our global customers through a standard Monday–Saturday coverage model. To maintain our commitment to excellence, you will participate in a Sunday on-call rotation (approximately once per month) to handle urgent escalations.
Role Overview As a Customer Success Engineer at Altizon, you are the Technical Custodian of the Digital Factory. You don’t just solve tickets; you architect reliability for the next generation of industrial intelligence. You will bridge the gap between complex shop-floor data (PLCs, SCADA) and our high-scale cloud platform, ensuring that our Digital Factory (DFX) remains the “single source of truth” for our global customers. You will dive deep into a stack powered by Ruby on Rails, MongoDB, React, and Java, leveraging AI-augmented tools like Cursor and GitHub Copilot to accelerate troubleshooting and root-cause analysis. You’ll gain elite exposure to the entire data pipeline—from Edge Gateways to Azure/AWS Cloud—ensuring mission-critical data flows seamlessly. You are the face of Altizon post-go-live, using customer empathy and technical precision to transform complex blockers into sustained platform confidence.
Role Overview
We are looking for a dynamic and hands-on Technical Manager with 8–10 years of experience in full-stack product development. The ideal candidate should have proven experience leading engineering teams, delivering high-quality products, managing customer expectations, and being deeply involved in architecture and hands-on coding. This role demands strong technical leadership with a deep understanding of modern web technologies, software design, and agile delivery practices.
Altizon builds Industrial IoT and Digital Factory platforms that help manufacturers and bottlers improve productivity, quality, and operational reliability by turning shop-floor data into actionable insights.
At Altizon, you’ll be part of a global leader in Digital Factory and Industrial IoT innovation. We work with some of the world’s most iconic manufacturing brands—including Fortune 500 companies—to help them modernize operations, unlock insights, and scale Industry 4.0 initiatives.
We at Altizon are on a mission to build easy-to-use products to solve real-world, hard, and complex problems for our customers. We are building mission-critical products and solutions to help our customers in manufacturing make data-driven decisions. Our goal is to provide data insights at our users’ fingertips in the most simple yet powerful way. We have built strong expertise in Digital Factory solutions over the last 11 years and continue to grow through continuous learning and innovation. Our customers in the Food & Beverage, Chemical, and Automobile industries love our products. Our flagship IIoT platform is a critical part of their operations playbook—whether it is improving productivity and throughput on the shop floor, enabling predictive maintenance, managing digital checklists, predicting quality using advanced AI/ML algorithms, or providing a bird’s-eye view of factory efficiency through a control tower. To maintain our leadership position and continue delivering innovative products, we are looking to hire experienced Full Stack Software Developers with expertise in ReactJS, Ruby on Rails, and MongoDB. The successful candidate will have 3 to 5 years of experience and deep knowledge of these technologies.
Candidates should be able to demonstrate their experience and skills through previous work.